Managed Service Provision (MSP) IT Support from Fresh Mango Technologies UK is like having your own IT department available, at a fraction of the cost! Our clients all benefit from improved efficiency thanks to our proactive IT system management, allowing clients to be more productive and to focus on their business, not trying to fix IT problems.
MSP clients receive access to our 24/7/365 Ticket portal and a guaranteed maximum response time of 4 hours.
Evening Cover is available from our Caribbean sister company at an additional charge. In an emergency, the 24/7/365 Ticket portal can be used to report a critical issue. Out-of-hours work can also be scheduled in advance.
You can download our handy guide to IT Provider Due Diligence here.
We do things differently...
Well, we like to think we do things differently, this is why!
IT is what we do, and it’s all we do!
Everyone says they offer top service (Have you ever hear anyone say they don’t?!!) We don’t talk the talk, we walk the walk. Customer service ethos is driven into every member of staff from the top.
You’ll actually see human beings – Regular, scheduled on-site technician visits to see all staff and ascertain any issues
‘Critical tickets’ alert all staff (that’s everyone in the company) by text and email for show-stopper issues
Our staff receive ongoing training commensurate with their level of career development. Technicians receive training at least weekly to keep them up-to-date
As a team, there are very few IT problems we haven’t already seen. Working with our cyber partners, we have also developed one of the strongest cybersecurity offerings and capabilities in the country.
We truly believe in the importance of keeping business local and friendly – we are certainly local and like to think we’re friendly!