Meet the Fresh Mango Team

Meet our IT Support Team!

A company is nothing without the employees that make it… At Fresh Mango, we have a friendly, experienced team that always puts the customer first, and will always take the time to explain things in a no-nonsense manner.


Our team will provide you with excellent IT Support. We’re also all self-confessed geeks and gadget lovers (don’t get us started!). We’re pleased to introduce our team below! Contact them today for all your IT Support requirements.


If you require evening support in the UK, you can contact our team in the British Virgin Islands.

Charlotte Boynton

Sales & Office Manager

Charlotte is an organised, hard-working individual who has great communication skills and is good at making decisions.

Bruno Cugliandro - Group Technical Manager

Bruno Cugliandro

Group Technical Manager

Bruno brings many years of experience supporting small business networks, repairing systems and software.

Paul Roach

Senior Technical Consultant

Paul has over 20 years of diverse IT experience, with strong skills in Server Architecture, Project Management, Network Architecture, Information Security and Governance, Documentation, Automation and Development.

Scott Portwood

Scott Portwood

UK Technical Manager

Scott is our UK Technical Manager.

Jake Richards

IT Field Technician

Jake is experienced in the field of IT support and provides technical support to clients both on site and remotely.

Adam Foxton

IT Field Technician and Cyber Technologist

Adam is a goal-oriented and optimistic hard-worker. He has turned his skills from being the family IT repair guy into a career.

Reece Kerr

IT Field Technician

An ideal job for me would be a Network Administrator. Although I am still learning, networking is by far my favourite area in the field of IT. I would also like to own a guitar shop!

Jordan Todd

Jordan Todd
Field IT Technician

Jordan joined us after a stint in the British Armed Forces. He is a technology enthusiast and has completed his Level 3 IT Technician qualifications.

Matthew Benson

Matthew Benson

Junior IT Technician

Matthew has always been interested in technology and its capabilities. He is an avid user of both Window and MacOS, and his skills include Windows Server, Active Directory and virtual machines (VMware, VirtualBox and Hyper V.

Fraser Crawford

Fraser Crawford

Junior IT Technician

Fraser has worked with both Linux and Windows systems, including Windows 10 and 11, and is well versed with working with both operating systems seamlessly.

Phil Townend

Junior IT Technician

Phil has started a new career in IT and is quickly learning the ropes!

Helen Lewis

HR Advisor

Helen is our HR advisor and helps the company and team in all human resourse matters.

Amy Cook

Sales Administrator

Amy takes care of our customers and offices. She has a positive outlook, is efficient, organised and will always do her utmost to ensure our customers are happy!

Jane Metcalf


Jane keeps our offices on track, handling the operation, finances and generally ensuring that the guys don’t go ‘full-geek’!


Chief Morale Officer

Trixie rules the roost in her home and our offices. Her stressful life consists of sleeping, eating, chasing waves on the beach, fetching stick and playing with her favourite toy ‘lamb chop’.

Guy Phoenix

Guy Phoenix

Managing Director

Guy is an all rounder who specialises in website SEO, marketing, cyber security and general flag-waving for the company. He loves music, sailing, karaoke, the sun and ‘playing’ his guitar.

Meet the team; Cyber Security Tips


Say ‘hello’ to JIM, the ‘ITsupport247’ Fresh Mango team member! JIM (for Job Information Management) is our online Ticket system available to customers 24/7, 365 days a year.

Our Qualifications

The Fresh Mango team combined hold many, many IT-related qualifications! Listed below is just a snapshot of them.


CompTIA is an industry standard for IT qualifications. We hold all of these.


CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Server+
CompTIA Linux+
CompTIA Cloud+


Cyber Essentials is a UK standard for accrediting SMEs to a high level of cyber security. Fresh Mango are certified as assessors as are several of our staff.


Also for cyber security, some of our team members hold the following qualifications:


Sophos EDR Certified Admin

MITRE ATT&CK Cyber Threat Intelligence Certification

ATT&CK Security Operations Centre Assessment Certification