Managed Service Provision
Fresh Mango Technologies UK provides a comprehensive set of Managed Service Provision and IT support plans to cater for customers of all sizes and requirements.
Our Managed Service Provision (MSP) IT support plan provides you with your own IT Department!
If you don’t have any in-house IT team taking care of your computer support, then look no further! Fresh Mango Technologies UK will be your go-to IT support provider, and at a fraction of the cost of full-time staff.
‘Trustworthy and Reliable’ are the words we hear time-and-again from our customers, and it’s why they retain us year-in, year out.
Maybe you have IT support staff on your team, but need support for holiday cover, specific projects or just an additional set of hands on-site? Again, that’s where Fresh Mango Technologies UK comes in.
Managed Service Provision IT Support
Our Managed Service Provision (MSP) support plan is designed to provide proactive management of your IT systems. We become your IT support provider, performing regular maintenance checks and monitoring so that your IT systems are maintained at optimal efficiency.
It includes both remote support and onsite support for any issues you raise, meaning we can get help to you, no matter the issue.Fresh Mango MSP IT Support customers receive numerous additional benefits, including:
- Our unique IT Roadshow
- Exclusive special offers for staff and their families
‘First in line’ for any equipment, software and consultancy requirements See our IT support plans and options or contact Fresh Mango Technologies UK today to directly find out how we can improve your business with our Managed IT Support services.
Retainer Support Plan
With IT support from Fresh Mango Technologies UK, your IT support is in the best hands. You will always have a point of contact either via the phone or our unique TickIt system, JIM (available online 24/7). All work is carefully logged and assigned as soon as a requirement is raised.
Our retainer support plan provides clients with a 4-hour response time and a minimum number of hours of support per month. We provide “as requested” onsite or remote IT support services to retainer clients.
We know that one big frustration for customers can be when they are ‘piggy in the middle’. That is to say, when they have an Internet or cloud phone or other issue that is related to their IT but not directly supported by us. At Fresh Mango we will happily take this problem off your hands and liaise directly with your Broadband/Internet/Phone provider so that you aren’t playing ‘piggy in the middle’!
