Out-of-hours IT Support
Are you a business owner? Maybe you’re a Director, manager, or committed non-nine-to-fiver? Then you no doubt wish you could call upon Out-of-hours IT Support.
We know how frustrating it can be when you want to work outside the usual 9-to-5, but your IT support company has gone home! That’s why Fresh Mango Technologies’ standard working hours are 9-530, with the option for remote support available as late as 1030PM in the evening!
Out-of-hours IT Support – UK or Caribbean
Our contracted IT Support customers (MSP or Retainer) have access to our online Ticket portal 24/7/365.Â
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From here you can raise a support request directly on our business management system. You can set the priority of the request as low, medium, high or critical.Â
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Once you submit the request, it immediately hits our system and every technician receives an email.
(NB if you choose ‘Critical’, everyone in the company (and we mean everyone!) receives an email and text message when you submit the support request. So we ask that ‘critical’ is only used in very severe circumstances, eg server and network down).Â
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If no UK technician is available, you may wish to seek support from our Caribbean office. Simply let them know you’re a UK customer and they will be pleased to assist. They can be contacted here.
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If you believe out-of-hours IT support is something you or your company may require regularly, it can be added to your support contract for a small additional fee.
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Out-of-hours IT support services as late as 1030PM, 24/7 Online Ticketing, and Critical support requests issued by text to every technician in the company. That’s how seriously Fresh Mango Technologies UK take your IT support requirements.
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IT support and computer support from Fresh Mango Technologies – support when you need it, not when your provider offers it.
Contact Fresh Mango today for all your Yorkshire IT Support requirements.
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