Meet the Fresh Mango Team
Meet our IT Support Team!
A company is nothing without the employees that make it… At Fresh Mango, we have a friendly, experienced team that always puts the customer first, and will always take the time to explain things in a no-nonsense manner.
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Our team will provide you with excellent IT Support. We’re also all self-confessed geeks and gadget lovers (don’t get us started!). We’re pleased to introduce our team below! Contact them today for all your IT Support requirements.
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If you require evening support in the UK, you can contact our team in the British Virgin Islands.
Charlotte Boynton Sales & Operations Manager
Charlotte is an organised, hard-working individual who has great communication skills and is good at making decisions.
Bruno Cugliandro Group Technical Manager
Bruno brings many years of experience supporting small business networks, repairing systems and software.
Paul Roach Senior Technical Consultant
Paul has over 20 years of diverse IT experience, with strong skills in Server Architecture, Project Management, Network Architecture, Information Security and Governance, Documentation, Automation and Development.
Scott Portwood UK Technical Manager
Scott is our UK Technical Manager.
Reece Kerr Senior IT Technician
In his own words: 'An ideal job for me would be a Network Administrator. Although I am still learning, networking is by far my favourite area in the field of IT. I would also like to own a guitar shop!' Reece was promoted to Senior IT Technician in 2025, so is now in his ideal role!
Jake Richards IT Field Technician
Jake is experienced in the field of IT support and provides technical support to clients both on site and remotely.
Adam Foxton IT and Cyber Security Compliance & Governance
Adam is a goal-oriented and optimistic hard-worker. He has turned his skills from being the family IT repair guy into a career. Adam is studying a degree in cyber security and he is now our lead technician on all matters cyber related.
Jordan Todd Field IT Technician
Jordan joined us after a stint in the British Armed Forces. He is a technology enthusiast and has completed his Level 3 IT Technician qualifications.
Fraser Crawford Field IT Technician
Fraser has worked with both Linux and Windows systems, including Windows 10 and 11, and is well versed with working with both operating systems seamlessly. He was promoted to Field IT Technician in 2025.
Matthew Benson Junior IT Technician
Matthew has always been interested in technology and its capabilities. He is an avid user of both Window and MacOS, and his skills include Windows Server, Active Directory and virtual machines (VMware, VirtualBox and Hyper V.
Jack Eggett Junior IT Technician
Jack has started a new career in IT and is quickly learning the ropes! He has previously spent time in the Falkland Islands and Poland.
Ethan Cook Junior IT Technician
Ethan joined us from college. He is a computer enthusiast and keen to build a career in IT!
Ethan FrizzellJunior IT Technician
Ethan joined us from University and has a keen enthusiasm for all aspects of technology!
Jacob SlaterJunior IT Technician
Ethan joined us for a change of career. He previously worked in various technical roles in the North Yorkshire brewing industry. His love of beer means he fits right in!
Helen LewisHR Advisor
Helen is our HR advisor and helps the company and team in all human resourse matters.
Rowen ThurstonSales and Office Administrator
Rowen is experienced in various industries, having previously worked in Recruitment and at the highest rated hotel in North Yorkshire (if not the whole country!)
Andrew Oldale Financial Controller
Andrew is an experienced Accounts and Billings Manager and has experience in several industries.. Prior to commencing a career in accounting he competed as a British Strongman!
Jane Metcalf Finance
Jane keeps our offices on track, handling the operation, finances and generally ensuring that the guys don’t go ‘full-geek’!
Trixie Chief Morale Officer
Trixie rules the roost in her home and our offices. Her stressful life consists of sleeping, eating, chasing waves on the beach, fetching stick and playing with her favourite toy ‘lamb chop’.
Guy Phoenix Managing Director
Guy is an all rounder who specialises in website SEO, marketing, cyber security and general flag-waving for the company. He loves music, sailing, karaoke, the sun and ‘playing’ his guitar.
'JIM'
Say ‘hello’ to JIM, the ‘ITsupport247’ Fresh Mango team member! JIM (for Job Information Management) is our online Ticket system available to customers 24/7, 365 days a year.
Our Qualifications
The Fresh Mango team combined hold many, many IT-related qualifications! Listed below is just a snapshot of them.
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CompTIA is an industry standard for IT qualifications. We hold all of these.
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CompTIA A+
CompTIA Network+
CompTIA Security+
CompTIA Server+
CompTIA Linux+
CompTIA Cloud+
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Cyber Essentials is a UK standard for accrediting SMEs to a high level of cyber security. Fresh Mango are certified as assessors as are several of our staff.
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Also for cyber security, some of our team members hold the following qualifications:
CySA+
Pentest+,
Sophos EDR Certified Admin
MITRE ATT&CKÂ Cyber Threat Intelligence Certification
ATT&CK Security Operations Centre Assessment Certification
