Our Vision and Mission

  • July 17, 2018
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In our latest blog piece we’ve decided to share some of our ideas on the CCS vision, mission and culture. We’re passionate about these and perhaps don’t share them enough with our stakeholders. So here’s a brief snapshot of how we approach IT support.

CCS Vision

At CCS our vision is simple. We never want the phone to ring – unless it’s a new customer…!

What do we mean by this? Well, when we’re engaged by a customer as their IT support company, we implement a comprehensive ‘onboarding’ process. One of the key elements of this is to establish regular and proactive management of our customer systems. Regular operating system updates, health checks and backup checks are just a subset of the work we perform.

In managing client systems proactively, we minimise the problems they experience. Our goal is zero problems, hence zero phone calls! That’s the CCS Vision.

If you think your business could benefit from proactive IT support from CCS, rest assured that’s one phone call we DO want to receive…!

CCS Mission

Our mission is to get IT out of the way for our customers, allowing them to achieve their own goals and objectives that are important to them.

To achieve this we provide smooth and secure IT support service to our customers. This means we have to embrace, live and breathe:

  • Acting with integrity – we will always make IT recommendations in the best interests of our customers, not our own
  • Proactively supporting our customers. We don’t wait for IT problems to come to us – we aim to prevent the problem from happening in the first place
  • Cherishing our roots – we are a Yorkshire company and proud of it
  • Fostering a team spirit – we cannot over-communicate internally. We meet regularly – formally and informally. We document every activity, transaction and customer liaison in our ERP system, JIM.
  • Open and plain-speaking communication with clients. We will always communicate in terms our customers understand.
  • Educating – educating our customers to demystify IT whilst ensuring they understand the value and calibre of our service.
  • Improving. We are a perpetual work-in-progress. We monitor and act on the latest developments in the fast-moving field of IT. We train our staff on an ongoing basis..

That’s how we ‘C’ things at CCS! If elements of the CCS vision, mission and culture have struck a chord with you, we’d love to talk with you some more. It maybe that our partnering approach to IT is just what your business needs.

Fresh Mango Technologies Jim Robot
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