In our latest blog piece we’ve decided to share some of our ideas on the CCS vision, mission and culture. We’re passionate about these and perhaps don’t share them enough with our stakeholders. So here’s a brief snapshot of how we approach IT support.
At CCS our vision is simple. We never want the phone to ring – unless it’s a new customer…!
What do we mean by this? Well, when we’re engaged by a customer as their IT support company, we implement a comprehensive ‘onboarding’ process. One of the key elements of this is to establish regular and proactive management of our customer systems. Regular operating system updates, health checks and backup checks are just a subset of the work we perform.
In managing client systems proactively, we minimise the problems they experience. Our goal is zero problems, hence zero phone calls! That’s the CCS Vision.
If you think your business could benefit from proactive IT support from CCS, rest assured that’s one phone call we DO want to receive…!
Our mission is to get IT out of the way for our customers, allowing them to achieve their own goals and objectives that are important to them.
To achieve this we provide smooth and secure IT support service to our customers. This means we have to embrace, live and breathe:
That’s how we ‘C’ things at CCS! If elements of the CCS vision, mission and culture have struck a chord with you, we’d love to talk with you some more. It maybe that our partnering approach to IT is just what your business needs.